Frequently Asked Questions
Get answers to common questions about JusticeSure's AI-powered legal services, pricing, features, and how we can help you.
General
For Clients
For Lawyers
For Law Firms
For Businesses
For Organizations
Payments & Billing
Privacy & Security
AI & Technology
AI & Technology Questions
AI capabilities, limitations, and how our technology works.
Our document generation process: (1) You select a template from our library of 80+ documents, (2) Our guided wizard asks relevant questions, (3) AI fills in the template with your responses, (4) Documents are formatted for Nigerian legal standards, (5) You can preview, edit, and download in PDF or Word, (6) All documents include appropriate legal disclaimers, (7) Complex documents can be reviewed by lawyers for an additional fee.
We work to keep our AI current: (1) Templates are reviewed and updated regularly, (2) Major legal changes are incorporated into AI training, (3) Our legal team monitors Nigerian law updates, (4) User feedback helps identify outdated information, (5) The Nigerian Clause Library is curated by legal experts. However, always verify critical legal information with current sources or a lawyer.
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What is JusticeSure and how does it work?
JusticeSure is an AI-powered legal platform designed to democratize access to legal services in Nigeria and beyond. We combine artificial intelligence with access to qualified lawyers to provide legal guidance, document generation, and professional consultations. You can access our services through our web platform or WhatsApp, get immediate help with legal questions, generate legal documents, and connect with qualified lawyers when needed.
Who can use JusticeSure?
JusticeSure serves six main user types: (1) Individual Clients seeking personal legal guidance, (2) Lawyers and Paralegals looking to expand their practice and manage cases, (3) Law Firms needing comprehensive practice management tools, (4) Businesses requiring compliance and legal services, (5) Community Organizations (NGOs, unions, cooperatives) providing legal benefits to members, and (6) Administrators managing platform operations.
Is AI-generated content legal advice?
No. AI-generated content on JusticeSure is for informational and educational purposes only and does NOT constitute legal advice. Using our AI features does not create an attorney-client relationship. The AI provides general legal information based on Nigerian law, but cannot account for all specific circumstances of your situation. For complex matters, court representation, or binding legal decisions, you should consult with a qualified human lawyer through our platform.
How do I get started with JusticeSure?
Getting started is simple: (1) Create a free account by clicking 'Get Started' and completing the registration form, (2) Accept our Terms of Service and Privacy Policy, (3) Choose the account type that fits your needs (Client, Lawyer, Business, etc.), (4) Explore free features — business accounts can also start a 14-day free trial with all modules unlocked, (5) Begin using AI legal guidance, generate documents, or connect with lawyers.
How does WhatsApp access work?
JusticeSure integrates directly with WhatsApp, making legal services accessible to anyone with a mobile phone. Simply add our WhatsApp business number and start a conversation. You can ask legal questions, receive AI-powered guidance, get document information, and connect with lawyers - all through WhatsApp messages. This makes legal help available even with limited internet or smartphone capabilities.
What languages does JusticeSure support?
JusticeSure currently supports English, Yoruba, Hausa, and Igbo. Our AI can understand and respond in these languages, making legal information accessible to more Nigerians. We're continuously working to add more language support.
What types of legal help can I get as an individual client?
As an individual client, you can get help with: contract review and drafting, business registration questions, employment issues (wrongful termination, unpaid wages), family law matters (divorce, custody, inheritance), property disputes and tenancy issues, debt collection and consumer rights, criminal law guidance, traffic violations, and many other areas of Nigerian law. Our AI handles initial guidance while lawyers are available for complex cases.
When do I get AI help vs. a real lawyer?
Our AI handles initial questions, document generation, legal research, and straightforward guidance. You'll be connected with a qualified lawyer when: (1) your matter is complex and requires nuanced advice, (2) you need court representation, (3) you specifically request human assistance, (4) our AI determines a lawyer is needed. You always have the choice to escalate to a lawyer at any time.
Can JusticeSure help me create legal documents?
Yes! We have a library of 80+ legal document templates including employment contracts, tenancy agreements, NDAs, business registration documents, power of attorney, wills, loan agreements, and more. Simply answer guided questions about your situation, and our AI generates a professionally formatted, Nigerian law-compliant document. Documents can be downloaded as PDF or Word files.
Is my information kept confidential?
Absolutely. We take confidentiality seriously: (1) All communications with lawyers are protected by attorney-client privilege, (2) We use industry-standard encryption (TLS/SSL and AES-256), (3) We never sell your personal information, (4) Your legal matters are not shared without your explicit consent, (5) We comply with the Nigeria Data Protection Act (NDPA). Read our Privacy Policy for complete details.
How do I know the lawyers are qualified?
All lawyers on JusticeSure are verified Nigerian Bar Association members. We verify: (1) Bar enrollment number and call year, (2) Practice areas and specializations, (3) Court admission details, (4) Professional references, (5) Track record and client reviews. You can view lawyer profiles, ratings, and areas of expertise before choosing to consult with them.
How much does it cost for individual clients?
We offer flexible pricing: (1) FREE plan includes basic AI guidance, limited document access, and 1 lawyer consultation credit, (2) Starter plan (from ₦2,000/month) adds unlimited AI queries, more document types, and additional consultations, (3) Premium plans include priority support, advanced documents, and more lawyer time. You can start on the free plan and upgrade whenever you're ready.
How can lawyers join JusticeSure?
Qualified lawyers can apply to join our network through our lawyer registration process: (1) Complete the application with your credentials, (2) Provide Bar enrollment number, call year, and practice areas, (3) Upload verification documents, (4) Complete our onboarding and platform training, (5) Start receiving clients and using our practice management tools. Verification typically takes 2-5 business days.
What are the benefits for lawyers using JusticeSure?
Lawyers on JusticeSure enjoy: (1) Access to a steady stream of qualified clients, (2) AI-powered legal research and document drafting tools, (3) Comprehensive practice management features, (4) Transparent earnings tracking and easy payouts, (5) Video consultation tools for remote client meetings, (6) Calendar and scheduling management, (7) Client communication portal, (8) Professional profile showcasing expertise.
How do lawyer earnings work?
Lawyers earn based on consultations and services provided: (1) Set your own hourly or per-matter rates, (2) Receive payments through our secure platform, (3) Payouts are processed weekly via bank transfer or mobile money, (4) Track all earnings in your dashboard, (5) JusticeSure charges a platform fee on transactions (varies by plan). Premium lawyer plans reduce platform fees.
What practice management tools are available?
Our lawyer portal includes: (1) Matter and case management with Nigerian legal categories, (2) Client relationship management (CRM), (3) Time tracking and billing, (4) Trust accounting for client funds, (5) Calendar and appointment scheduling, (6) Document storage and generation, (7) Invoice creation and payment tracking, (8) Analytics and performance reports, (9) Lead management for new clients.
What AI tools are available for lawyers?
Lawyers have access to specialized AI tools: (1) Legal research assistant for Nigerian case law and statutes, (2) Document drafting with AI suggestions, (3) Contract analysis and clause recommendations, (4) AI-powered brief writing assistance, (5) Nigerian Clause Library with 32+ pre-drafted clauses, (6) Settlement agreement generator, (7) Debt interest calculator (simple, compound, CBN MPR-based).
What are the pricing plans for lawyers?
Lawyer plans include: (1) FREE Starter with basic profile and limited features, (2) Starter (₦8,000/month) with full profile, matter management and reduced platform fees, (3) Professional (₦20,000/month) with AI tools, unlimited matters and priority support, (4) Elite (₦50,000/month) for high-volume practitioners with lowest platform fees and dedicated support. You can start on the free plan and upgrade anytime. Annual billing gives you 2 months free.
What features are available for law firms?
Law firms get comprehensive practice management: (1) Multi-lawyer firm dashboard, (2) Matter management with team assignment, (3) Client intake forms and lead management, (4) Centralized billing and invoicing, (5) Trust accounting with compliance tracking, (6) Team calendar and scheduling, (7) Document management system, (8) Time tracking across all lawyers, (9) Custom branding options, (10) Analytics and firm-wide reporting.
How many team members can I add?
Team capacity depends on your plan: (1) Starter plans include 2-3 team members, (2) Professional plans include 5-10 team members, (3) Enterprise plans include unlimited team members with custom pricing. Each team member can have role-based permissions (Partner, Associate, Paralegal, Admin) with appropriate access controls.
How does matter management work for firms?
Our matter management system is designed for Nigerian legal practice: (1) Create matters with Nigerian-specific legal categories (Civil, Criminal, Commercial, etc.), (2) Assign matters to lawyers and paralegals, (3) Track time and expenses per matter, (4) Store documents in organized matter folders, (5) Set deadlines and court dates with reminders, (6) Generate Nigerian matter ID formats, (7) Track matter status from intake to closure.
How does billing and trust accounting work?
Our billing module includes: (1) Time-based and flat-fee billing, (2) Invoice generation with firm branding, (3) Trust account management with three-way reconciliation, (4) Payment tracking and reminders, (5) Multi-currency support (NGN, USD, GBP, EUR), (6) Integration with payment gateways, (7) Financial reports for tax compliance, (8) SCUML compliance tracking for relevant matters.
What are the pricing options for law firms?
Law firm plans are designed for your firm's growth stage: (1) Startup (₦25,000/month) — up to 5 lawyers with full matter management, billing and AI tools, (2) Growth (₦60,000/month) — up to 15 lawyers with advanced analytics and client portal, (3) Professional (₦120,000/month) — unlimited lawyers with white-label options and dedicated support, (4) Enterprise (₦250,000/month) — multi-office enterprise with custom features and SLA guarantees. Annual billing gives you 2 months free. Contact us for a custom enterprise quote.
What does JusticeSure do for Nigerian SMEs?
JusticeSure is built around the problems Nigerian small businesses face every day: (1) Get Paid — create professional invoices, share payment links, run POS, and track who owes you, with direct bank transfer built in so no money leaks through a third-party gateway, (2) Expenses — categorise business spending, snap receipts, and see exactly where money goes, (3) Tax & NRS Compliance — automatic reminders for VAT, PAYE, CIT, pension and other obligations so you never miss a deadline and avoid NRS penalties, (4) Legal Documents — 80+ templates including employment contracts, tenancy agreements, and NDAs generated in minutes, (5) Business Registration — CAC filing guidance and document preparation, (6) Legal Advice — access to verified Nigerian lawyers when you need a human.
How does JusticeSure keep my business compliant?
Our compliance engine runs automatically in the background: (1) NRS Tax Compliance — tracks your VAT, PAYE, CIT, pension, and withholding tax deadlines and reminds you before they fall due, so you avoid the penalties and interest that come with missing an NRS filing, (2) CAC Compliance — annual returns reminders and document preparation for staying current with the Corporate Affairs Commission, (3) NDPA Data Protection — built-in tools for businesses that handle personal data, including consent management, (4) Permit & Licence Tracking — reminds you 30 and 7 days before operating permits expire, (5) HR Compliance — employment contract templates and checklists aligned with the Labour Act, (6) Industry-specific checklists — for sectors including FinTech, E-commerce, HealthTech, and Logistics.
What are Industry Legal Packs?
Industry Packs are sector-specific legal bundles containing: (1) Industry-relevant document templates, (2) Compliance checklists for your sector, (3) Regulatory guidance and updates, (4) Common contract types for your industry. Available packs include: FinTech, HealthTech, E-commerce, Real Estate, Manufacturing, Agriculture, Education, Oil & Gas, Logistics, and Hospitality.
Can multiple team members access our business account?
Yes! Business accounts support team access with Role-Based Access Control (RBAC): (1) Define custom roles and permissions, (2) Control access by feature category, (3) Assign specific users to departments, (4) Track team activity and usage, (5) Set approval workflows for certain actions. Permission categories include: Documents, Compliance, Contracts, Legal Matters, Billing, Team, Reports, and Settings.
Does JusticeSure integrate with other business tools?
Yes, we offer business integrations: (1) API access for custom integrations, (2) Webhook notifications for events, (3) OAuth 2.0 provider for secure authentication, (4) Document export in multiple formats, (5) Calendar sync with Google and Outlook, (6) Planned integrations with popular accounting and HR software.
What are the business pricing options?
Business plans are modular — pay only for the tools you use: (1) Free — basic invoicing (5/month), legal glossary, founders corner, (2) Starter (₦7,990/month) — full Get Paid suite: unlimited invoicing, payment links, POS & inventory, (3) Standard (₦12,990/month) — Get Paid + Expenses management, (4) Growth (₦19,990/month) — adds Accounting & Audit plus Business Compliance, (5) Scale (₦29,990/month) — adds Accounting & Audit plus the Tax module, (6) Full Suite (₦49,990/month) — all 6 modules including Legal & Compliance, (7) Enterprise Custom — contact sales for unlimited users, locations and dedicated support. New business accounts also get a 14-day free trial with every module unlocked before choosing a plan.
How can organizations provide legal benefits to members?
Organizations (NGOs, unions, cooperatives, associations) can: (1) Purchase bulk legal credits for members, (2) Set up branded member portals, (3) Allocate credits per member or group, (4) Track member usage and satisfaction, (5) Provide AI legal guidance at scale, (6) Offer discounted lawyer consultations, (7) Access aggregate analytics (without individual case details).
How do we manage our organization's account?
Organization management includes: (1) Member registration and verification, (2) Credit allocation and limits, (3) Usage analytics and reports, (4) Member communication tools, (5) Custom intake forms for members, (6) Bulk user management, (7) Integration with existing member systems via API.
Is member information kept confidential from the organization?
Yes. While organizations can see aggregate usage statistics, the details of individual legal matters remain confidential between members and their lawyers. Organizations cannot access: (1) Specific legal questions asked, (2) Documents generated for members, (3) Lawyer consultation content, (4) Case details or outcomes. Members maintain full privacy for their legal matters.
What are the pricing options for organizations?
Organization plans are designed for your member base: (1) Free — up to 50 members with basic legal guidance and templates, (2) Starter (₦10,000/month) — up to 500 members with full Get Paid suite, dues collection and analytics, (3) Business (₦35,000/month) — unlimited members with multi-chapter support, full compliance tools and e-signature, (4) Enterprise (₦100,000/month) — white-label member portal, bulk disbursements and dedicated account manager. Annual billing offers 2 months free. Contact us for a custom enterprise quote.
What payment methods are accepted?
We accept multiple payment methods through our secure payment partners: (1) Debit/Credit cards (Visa, Mastercard, Verve), (2) Bank transfers, (3) USSD payments, (4) Mobile money (via Paystack and Flutterwave), (5) International cards via Stripe (USD, GBP, EUR). Our smart gateway selection automatically recommends the best payment method based on your location.
What currencies does JusticeSure support?
We support four currencies: Nigerian Naira (NGN), US Dollar (USD), British Pound (GBP), and Euro (EUR). Prices are displayed in your selected currency, and you can switch currencies on our pricing page. Exchange rates are approximate and updated periodically.
How does the free trial work?
Business accounts get a 14-day free trial with every module unlocked: (1) Sign up as a business, (2) Get full access to all business features for 14 days, (3) No charge during the trial and no credit card required to start, (4) Pick the plan that fits when the trial ends — or continue on the free tier, (5) One trial per account. Other account types (clients, lawyers, law firms, organizations) start on a free plan and can upgrade anytime. This lets you experience premium features before committing.
How do I cancel my subscription?
You can cancel anytime: (1) Go to Account Settings > Subscription, (2) Click 'Cancel Subscription', (3) Your access continues until the end of your billing period, (4) No partial refunds for unused time, (5) You can resubscribe at any time. Data is retained according to our retention policy after cancellation.
What is the refund policy?
Our refund policy: (1) Free trial cancellations result in no charge, (2) Subscription fees are generally non-refundable, (3) Exceptional circumstances may qualify for refunds - contact support@justicesure.com, (4) Lawyer consultation fees are subject to individual lawyer policies, (5) Unused credits do not carry over or earn refunds.
When am I billed for subscriptions?
Billing works as follows: (1) Monthly plans are billed every 30 days, (2) Annual plans are billed once per year (17% discount), (3) You're billed on the same day each month as your initial sign-up, (4) Failed payments are retried up to 3 times, (5) Account access may be suspended after repeated payment failures.
How is my data protected?
We implement comprehensive security measures: (1) TLS/SSL encryption for data in transit, (2) AES-256 encryption for data at rest, (3) Secure password hashing with bcrypt, (4) Regular security audits and penetration testing, (5) Strict access controls and authentication, (6) Regular backups and disaster recovery, (7) Employee training on data protection.
Is JusticeSure NDPA compliant?
Yes. We comply with the Nigeria Data Protection Act (NDPA) 2023 and Nigeria Data Protection Regulation (NDPR): (1) We have a designated Data Protection Officer, (2) We process data on lawful grounds (consent, contract, legal obligation), (3) We respect your data rights (access, correction, deletion, portability), (4) We implement appropriate technical and organizational measures, (5) We notify authorities and users of data breaches as required.
How is my data used by AI systems?
Your data and AI: (1) Your questions are processed by AI to provide relevant guidance, (2) We use OpenAI's technology with data protection agreements, (3) AI responses are generated based on your inputs and Nigerian law, (4) Anonymized data may be used to improve AI quality, (5) We do not use your personal legal matters to train third-party AI models, (6) You can request deletion of your data at any time.
Is attorney-client privilege protected?
Yes. Communications between you and lawyers through JusticeSure are protected by attorney-client privilege: (1) Only you and your lawyer can access consultation content, (2) JusticeSure staff cannot access privileged communications, (3) We will not disclose communications except as required by law, (4) Privilege applies to all lawyer consultations regardless of platform or channel (web, WhatsApp, video).
Can I delete my data?
Yes, you have the right to erasure under NDPA: (1) Request data deletion by contacting privacy@justicesure.com, (2) We will delete your personal data within 30 days, (3) Some data may be retained for legal compliance (financial records, legal documents), (4) Anonymized aggregate data may be retained, (5) You can also close your account through Account Settings.
What can the AI do on JusticeSure?
Our AI capabilities include: (1) Answer legal questions about Nigerian law, (2) Generate legal documents from templates, (3) Analyze contracts and identify issues, (4) Provide legal research assistance, (5) Recommend relevant legal templates, (6) Calculate debt interest (simple, compound, CBN rates), (7) Draft settlement agreements, (8) Create mediation preparation checklists, (9) Suggest relevant clauses from our Nigerian Clause Library.
What are the limitations of the AI?
Important AI limitations: (1) AI cannot provide binding legal advice, (2) AI cannot represent you in court, (3) AI may occasionally produce inaccurate information, (4) AI cannot access external databases in real-time, (5) AI works best with clear, specific questions, (6) AI responses are general and may not account for all circumstances, (7) Complex or unusual situations should be reviewed by a human lawyer.
How accurate is the AI?
Our AI is trained on Nigerian law and legal principles, but accuracy varies: (1) General legal information is typically accurate, (2) Specific advice should be verified by a lawyer, (3) Laws change - AI may not reflect the most recent changes, (4) Document templates are professionally drafted but should be reviewed, (5) We recommend human lawyer review for high-stakes matters, (6) User feedback helps us continuously improve accuracy.
How are AI-generated documents created?
Our document generation process: (1) You select a template from our library of 80+ documents, (2) Our guided wizard asks relevant questions, (3) AI fills in the template with your responses, (4) Documents are formatted for Nigerian legal standards, (5) You can preview, edit, and download in PDF or Word, (6) All documents include appropriate legal disclaimers, (7) Complex documents can be reviewed by lawyers for an additional fee.
Is the AI kept up to date with Nigerian law?
We work to keep our AI current: (1) Templates are reviewed and updated regularly, (2) Major legal changes are incorporated into AI training, (3) Our legal team monitors Nigerian law updates, (4) User feedback helps identify outdated information, (5) The Nigerian Clause Library is curated by legal experts. However, always verify critical legal information with current sources or a lawyer.